Introduction
Breaking down on an unfamiliar road is stressful anywhere in the world. In Iran, the process of requesting roadside assistance is straightforward once you know the steps — but many drivers and travelers are unsure how the system works. This guide walks you through everything, from the moment your car stops to when you're back on the road.
Step 1: Ensure Your Immediate Safety
Before anything else, make the scene safe:
- Move your vehicle as far off the road as possible, onto the shoulder or emergency lane.
- Turn on your hazard lights immediately.
- Place warning triangles behind your vehicle — at least 30–50 meters back, depending on road speed.
- If on a highway, stay behind the safety barrier if one is present — do not stand between your car and traffic.
Step 2: Identify Your Location
When you call for assistance, the dispatcher will need your exact location. Here is how to identify it:
- Kilometer markers: On Iranian highways and intercity roads, blue km markers are posted on the roadside. Note the number on the marker and the road name or route number.
- GPS coordinates: Most smartphones can provide your GPS coordinates — open your maps app, long-press your location, and note the coordinates.
- Landmarks: Nearby toll plazas, service stations, bridges, or town names help dispatchers locate you quickly.
Step 3: Call the Appropriate Service
Dial the correct number based on your situation:
| Situation | Number to Call |
|---|---|
| General vehicle breakdown (all brands) | 1817 (Emdad Khodro) |
| SAIPA vehicle or alternative service | SAIPA Emdad provincial line |
| Accident with injuries | 115 (Ambulance) and 110 (Police) |
| Fire or fuel-related hazard | 125 (Fire Department) |
| General emergency | 112 |
Step 4: What to Say When You Call 1817
The Emdad Khodro dispatch line (1817) is staffed 24/7. When connected, provide the following information in order:
- Your location — road name, km marker, or GPS coordinates.
- Your vehicle make and model — e.g., Peugeot 405, Samand, Pride.
- The problem — flat tire, battery dead, overheating, fuel empty, mechanical failure.
- Your membership number — if you have an Emdad Khodro membership plan.
- Your phone number — so the technician can call you when they arrive.
Step 5: While You Wait
- Stay near or in your vehicle if it is safely off the road.
- Keep your phone charged and accessible — the technician may call to confirm location.
- Do not accept rides from strangers unless it is a genuine safety emergency.
- If night is falling, use a flashlight or phone torch to increase your visibility.
Step 6: When the Technician Arrives
Emdad Khodro technicians will assess the problem and:
- Carry out on-site repairs if possible (battery, tire, minor issues).
- Arrange towing to the nearest garage if the repair requires a workshop.
- Provide documentation of the service for insurance or reimbursement purposes.
Understanding Costs and Membership
Costs vary based on membership status and the type of service needed:
- Members: Annual subscription plans cover a set number of incidents per year at reduced or zero additional cost.
- Non-members: Pay-per-use rates apply, which vary by region and service type.
- Towing: Usually charged by distance regardless of membership tier.
If you drive frequently in Iran, purchasing an annual Emdad Khodro membership is a cost-effective and practical decision. Being prepared with this knowledge means a breakdown becomes an inconvenience rather than a crisis.